After-Sales
FAQS
How to place an order?
First of all, you need to choose the product you need and click into the product page; Then click the button ”SHOP BY NOW” to jump to the product listing page on Amazon to place order. There will be long-term coupon and unscheduled deal for different products.
How to choose the product that is suitable?
You can refer to the description on the website or detail page on the Amazon brand store: https://www.amazon.com/stores/CINCOM/page/EC9C350A-0CA6-49B7-8AB7-8E7FFADE9DA9?ref_=ast_bln
You can also contact with our customer support to recommend the most fitting one to you.
How do I know if there I can use these product?
Those with any of the following conditions or people who are under treatment should consult doctor before purchase any of the product:
- Using pacemaker or other medical devices which are susceptible to electrical interference;
- Suffering from malignant tumors;
- Suffering from cardiac diseases;
- Having serious peripheral neuropathic dysfunction or sensory disturbance caused by diabetes;
- Being unsuitable to do the massage because of traumas on the body
Why does the product not work and the indicator light is off?
Make sure the power adapter is connected or the battery is fully charged well.
Why do the controllers of some products get hot?
It is normal if the controller gets hot after too long time use. We suggest you to turn it off for 10 minutes.
